FAQ

Paylah!/Paynow 
If you would like to make payment via Paylah! or Paynow, please send a screenshot of your shopping cart to pinesnprints@gmail.com

Your order will only be confirmed once I’ve sent you a confirmation email :-)

Shipping Information
All orders will be shipped through Singpost. *Please take note that I will not be shipping to the UK and will be refunding any order that includes a UK address due to the new VAT rules.

Mailing updates
Singpost has revised their local mailing rates for small packages.

Updated rates:
Normal Mail: $1.50 sgd
Registed (Tracked) Mail: $3.00 sgd

Order Information
Please allow 2-7 working days for orders to be processed. You will be notified via email once your order has been shipped.

Delivery Times
Local: 2-5 working days

International: 2-7 weeks
Due to the COVID-19 situation, there may be significant delays for all international shipments in and out of Singapore. Opting for registered tracked mail is strongly encouraged for international orders!

Exchange Information
All goods sold are non-refundable/exchangeable.

Contact Information
Please feel free to reach out to me if you have any queries!
Instagram: @pinesnprints
Email: pinesnprints@gmail.com

Happy shopping!